FAQ’s

What flavors can I get?

You can see our line of cupcakes on the menu

When can I order?

You can order everyday between 9 am – 6 pm, orders placed minimum 24 hours before pick up or delivery hour

Do I need to pay in advance?

Yes, for pick up and delivery orders, we kindly request your payment in advance by Bank transfer or by credit card for purchase via our website after receiving our confirmation

How much is the minimum order?

Your minimum order is 4 pieces for regular size Cupcakes and 4 pieces for mini Cupcakes, box of 12 for pannacotta, petite cream choux and churros, and 1box for Cakes, Giant Cupcake and cakepops

Can I combine more than 1 flavor for cupcakes?

Yes, you can mix up to 2 combination for 6 pieces or 3 combination for 12 pieces of our Reguler size cupcakes. For mini you could choose mix flavour and we will mix whatever we baked fresh on our kitchen that day.

How can I get my Cupcakes?

You can pick it up for yourself at our Kitchen: Jl. Cisanggiri 2 no.16B Jakarta Selatan from Monday to Saturday at 10am-6pm, or you can asks us to deliver it to your doorstep everyday between 10am-5pm. Delivery charges apply for Jabodetabek area only

Does Cupcakes Company sell mini Cupcakes?

Yes we do, mini in shape but rich in flavors, kids love them!

Does Cupcakes Company offer custom decoration?

Additional decorations are available for special occasions by request. Decorations made by fondant, flag or print edibles. Please contact us via whatsapp 081218614058 for further discussion on the decor

Can I order online? How can I do this?

Yes, you can. Ordering online with Cupcakes Company is easy! All you have to do is to click ‘Shop Cupcakes’ at the top of the page, choose the product you’d like to order, then you select the quantity of cakes you would like (please note, certain varieties have a minimum order). Choose any decorations or messages you might like and proceed to payment. Once payment has been accepted, you will receive a confirmation email.

Is there any other way to place my order besides online order?

Yes, you can order by SMS/whatsapp to +62812 18614058 or by line. Text us your complete data along with your desire items to be order and your time of delivery or pick up. Our team will reply your text with the total payment. Once you made the payment, do notify us by SMS/whatsapp and we will give your order confirmation. Then you can wait for your cupcakes to deliver as your request or pick it up by yourself in our Kitchen.

What is the cut off time for online & SMS/Whatsapp ordering?

The cut off time for placing online or SMS/Whatsapp orders for next day collection or delivery is 3pm the day before the order is needed. This is subject to kitchen availability. To order for collection between Thursday and Sunday, please allow at least a week to avoid disappointment. Weekends are our busiest days and slots for baking and collection are limited.

I need to cancel or amend my order. How can I do this?

To cancel or amend an order, please call us on +6221 29306630. We’d very much appreciate if you would let us know of any cancellations or changes before 12pm the day before your order is due to be collected or delivered.

If your order is over IDR 500000, we do require 48 hours notice for cancellation.

Our phone lines can get very busy so if you find yourself put on hold, we recommend you SMS/Whatsapp us to +62812 18614058. We will return your call shortly.

I’ve noticed an error in my order confirmation. What can I do?

If your order confirmation has an error, please contact us on +6221 29306630 immediately.

Our phone lines can get very busy so if you find yourself put on hold, we recommend you SMS/Whatsapp us to +62812 18614058. We will return your call shortly.

I haven’t received my confirmation email. What can I do?

Occasionally our confirmation email may find its way into your spam or trash folder. Please check these folders and allow plenty of time for the confirmation email to be sent through – it may not be received immediately. If a confirmation doesn’t arrive within an hour of placing your order, please contact us on +6221 29306630.

Why is there a minimum order requirement?

We bake all our cupcakes and cakes fresh to order from scratch and we bake in batches just as a home baker would. Insisting upon minimum order amounts mean that our customers get the best value for money when ordering from us.

Why do I need to send my transfer proof when ordering by SMS/Whatsapp and provide proof of identity when collecting my order?

Perhaps surprisingly, cake thefts do occur and we want every cake to find its owner safe and sound. These are standard and effective security measures that many businesses, such as theatres and airlines, use to combat instances of fraud and theft by verifying that the account holder is authorising the payment. At Cupcakes Company we wish to ensure secure transactions and collections for all our customers. A stolen cake can cause disappointment and distress, particularly as our cakes are made to order and may be difficult to replace.

Why your cupcakes and cakes need to be pre-ordered?

Our cupcakes and cakes are freshly baked to order so to avoid waste and ensure the best value is passed on to our customers. As our cakes are baked and decorated by hand and require space to be carefully stored, we find baking to demand to be the most effective system to reduce waste.

Can I choose my specific delivery time?

Yes, you can choose your delivery time between Monday to Saturday on 10am-5pm. We dont do deliveries on Sunday. Deliveries are organised so that all of our customers receive their cakes as soon after baking as possible, this means that delivery routes have to be planned efficiently. We will try our best to make sure your cupcakes will arrive on time but please be considerate if there’s any minor late, taking into account Jakarta’s traffic and rush hours.

If you have any further question, please dont hesitate to ask us